Frequently Asked Questions
Frequently Asked Questions
How do I pay by ACH Credit?
To pay by ACH Credit, please download the ACH Credit Form and e-mail it to support firstname.lastname@example.org to add this setting to your account.
How do I amend a return?
Please e-mail support email@example.com letting us know you need to file an amended return. In the email please include:
1) What city the amendment is for along with your six digit license / account number, and business name
2) Period you need to amend (i.e. Jan. 2017 form due Feb. 20th)
3) If you overpaid or underpaid your original form
4) Brief explanation as to why the form needs to be amended
Once we receive this email we will review your account and send you further instructions.
What types of assistance can MUNIRevs provide to me?
MUNIRevs can assist you with all your system and account questions. Whether you have a question about your account or technical questions about how to do something in MUNIRevs, please reach out to our support team. We can always reach out to the City on your behalf if we need their assistance with one of your questions. You can reach MUNIRevs at firstname.lastname@example.org and by phone at (888) 751-1911.
Where are my tax forms? My Action Center is empty?
Your tax forms will be available on the 1st day of the month following the last day of the tax period. For example, for monthly filers, the January, 2016 tax forms will be available in your Action Center on February 1, 2016. If you do not see the forms you expected, simply contact MUNIRevs support for assistance.
Can I manage multiple businesses with one login?
Yes - to do so, click Add an additional business to your account. Select whether the business is an existing business or whether you are applying for a new business. You will need your 6 digit Business License Number and MUNIRevs Activation Code to connect to an existing business record.
Can a business have more than one user?
Yes, each business can have an unlimited number of users. Each user is required to provide the 6 digit Business License Number and MUNIRevs Activation code to be authorized to connect to an existing business record.
I did not receive or misplaced the letter with my activation code. What do I do?
Contact MUNIRevs support at email@example.com or (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on business accounts, you will need written (e-mail) permission from a registered owner or officer of the business for us to provide you with a new activation code.
Can I file a Zero File tax return through MUNIRevs?
To file a zero file tax form, select your tax form from your Action Center. Then, complete the required information on the remittance, including Gross Sales and any deductions. You will be prompted to confirm your desire to complete the return as a Zero File return.
What payment types are accepted by the City through MUNIRevs?
The City accepts ACH Debit, or e-check as well as the following major credit cards: Mastercard and Visa. In addition, if you need to remit via ACH Credit, please e-mail firstname.lastname@example.org for payment instructions and to add this setting to your account.
Can I schedule a payment in MUNIRevs?
For your security, MUNIRevs does not store any payment information in the system. You will need to enter your desired payment information each time you check out. If you would like to transmit payments via ACH Credit, e-mail email@example.com for payment instructions and to add this setting to your account.
How do I change the User on a Business?
All users need to register, just as you did, by going to the home page for that jurisdiction (i.e. https://aspen.munirevs.com). They will click on the "Go" button under "New Users". They will also need the 6 digit account number and Activation Code for the business.
I forgot my password. What do I do?
From the Log In page, click the “Forgot your password” link and follow the instructions that will be e-mailed to the User’s registered e-mail address.
Do I have to login to MUNIRevs to see my alerts and reminders?
No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Action Center.
Can I apply for a new business license with the City through MUNIRevs?
Yes. To apply for a new business license, simply click “Add an additional business to your account” under Manage your Business. Select New Business and proceed through the prompts to register your new business with the City. For certain business types, additional miscellaneous license forms may be required, which the City staff will assign to your business after you have completed your initial application. You will receive alerts for these additional items as they become available in the system.
Can I renew or manage an existing license with the City through MUNIRevs?
Yes. License renewals will be initiated based upon the expiration date of each license. You will be notified of available actions when a renewal license requirement is upcoming.
For Assistance, Contact
When contacting support, be sure to include the jurisdiction (your city or town) and your account number in all emails or voicemails. This will help us assist you as promptly as possible.