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1. Can I play and/or exercise outside during an air quality event?

Outdoor activity is not recommended when the air quality index is orange or higher.  With the AQI, the lower the number, the better and the colors are like a stoplight. 

• Green (0-50) is great air quality and a go for normal activity. 
• Yellow (51-100) is still good, but based on your sensitivity, you might want to think about your activity level.  
• Orange (101-150) and red (151-200) indicate air quality is poor and you should stop and think about the potential impacts of your activities on your health. Monitor for symptoms.
• Purple (201-300) indicates the air quality is very unhealthy and everyone is affected.
• Maroon (301-500) indicates the air quality is hazardous.

Find out what the current air quality index is at www.AspenAirQuality.com. 

2. I work outside. What should I do during an air quality event?

If you must work outside when the air quality is poor, take measures to protect yourself and your employees: 

• Wear an N95 or P100 mask.
• Hydrate.
• Limit heavy exertion.
• Take breaks inside a clean air environment.
• Make a clean air room at home.

3. Where can I find regional, state, and national air quality and smoke monitor data and analysis?

At EPA’s AirNow.

4. Where can I find information about protecting myself from wildfire smoke during the COVID-19 pandemic?

From the  Center for Disease Control and Prevention (CDC).

5. How can I tell if wildfire smoke will impact my vacation to Aspen?

The impacts of wildfire smoke on Aspen’s air quality can only be predicted for 1- 2 days. We recommend the following websites for more information about where smoke is moving and air quality levels:

• Regional and national information about wildfire smoke.
• Local information about air quality.
• Air quality forecasts.
• Air quality health advisories.
• Aspen Skiing Company webcams.

6. Should I still hike while on my trip in Aspen since there is wildfire smoke?

It is hard to predict if Aspen will be impacted by wildfire smoke during your visit. Unfortunately, summers in the west and across the nation are regularly impacted by wildfire smoke. The best thing to do is be prepared. We encourage you to speak with your doctor about the impacts of wildfire smoke based on your current health. 

You can find more information about wildfire smoke and air quality on the following websites:

• Regional and national information.
• Local information.
• Air quality forecasts.
• Vacationing in Aspen during the summer months.

7. How can I keep my indoor air quality clean during a smoke event?

Keep indoor air quality clean in your home by:

1. Limiting stovetop cooking for either gas or electric. 
2. Not burning candles. 
3. Limiting vacuuming during an air quality event; vacuums can put a lot of dust and particles in the air. 
4. Closing windows and doors when the smoke hinders you from seeing five miles away and/or AQI is orange.
5. Setting your air conditioning (AC) unit to “recirculate”.
6. Opening windows to ventilate once the smoke dissipates.  

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1. What is Aspen 360°?

Aspen 360°, which used to be called Aspen Citizens Academy, is a program for residents to learn about their local government. Programs like Aspen 360° are generally free or low-cost programs that meet for a series of sessions and explore the role, responsibilities, limits, and services provided by governments. While programs range greatly in size, length, scope, and presentation, these courses aim to better inform participants of the issues that face local government. For more information, please contact communications@cityofaspen.com

2. How can I sign up?

When the 2022 application is available, a link will be posted on this site. If you have questions, please contact theAspen 360° team in the Communications Office.

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1. Who can use the Bus Lanes?

The bus lanes are for RFTA buses and emergency vehicles only, 24 hours daily, 7 days per week. Failure to comply with the designated bus lanes may result in a three-point ticket and a $100 fine. For more information, review the State Highway 82 Bus Lanes Operation Study (PDF).

2. What about right turns?

Need to turn right? Use the striping on the roadway as a guide. Do not cross double white lines. 

3. What if emergency vehicles are approaching?

If an emergency vehicle is approaching, stay in your lane. The emergency vehicle will pass using the bus lane. 

4. How should I merge near Harmony Road?

The carpool and single occupant vehicle lanes merge from left to right into one lane prior to the Harmony Road intersection. Follow roadway striping prior to the Harmony Road signal. Please be patient and polite. 

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1. Who will be required to implement benchmarking?

Those who manage large commercial and multi-family buildings can expect to start benchmarking in 2022 per a new City ordinance. The exact square footage of buildings required to benchmark and by when is still being discussed by Aspen City Council. The City and our partners are available to help you get started and sustain your benchmarking goals. 

2. When will the program start?

We are hopeful that the program will begin in the spring of 2022. City-owned buildings will comply immediately, then large commercial buildings will be phased in based on square footage. Large multi-family buildings will follow. A final timeline will be determined prior to Aspen City Council’s anticipated program approval in January 2022. The deadline for reporting data wouldn’t be until mid-2023.

3. What do building owners need to do?

To benchmark, building owners will need to coordinate the entry of natural gas, electric, and water utility data into Energy Star Portfolio Manager. This free online tool is currently used by nearly 25% of commercial buildings in the U.S. to benchmark their energy use - turning utility bill information into knowledge you can act on.

4. How much will it cost?

There is no charge to the building owners or to the City of Aspen to use the Energy Star Portfolio Manager platform to benchmark.

5. Why should I benchmark?

In addition to it soon being a law in Aspen, there are multiple reasons benchmarking benefits you and the community. Through the Building IQ program, building owners can expect to: 

• Conserve energy.
• Help manage your building.
• Inform City of Aspen energy programs. 
• Market as a green building. 
• Support global climate action.
• Identify short- and long-term savings.

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1. How do I avoid application rejection or multiple review cycles?

Read our guide on Avoiding Application Rejection & Multiple Review Cycles.

2. How do I find permit status and data?

You can find permit status on our Permit Status and Data page.

3. How do I check if my project is exempt?

Before beginning construction, contractors should verify that their project is exempt by contacting a Permit Coordinator.

• Projects Typically Exempt from Construction Permits

4. How do I find fee schedules?

You can view fee schedules in our Document Library.

5. How do I find information on the Tree Removal Policy?

Visit our Tree Removal Permit page.

6. How do I get a Construction Parking Permit?

Fill out a  Construction Parking Permit Request through the Parking Department.

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1. What are the requirements to submit a building permit?

Please see our Build or Remodel page to learn about requirements and permits for building projects. In every case any Land Use approvals must be obtained before a building permit will be accepted. Submittal requirements checklists are available at the Building Development Department by the front desk.

2. When are building, plumbing, and mechanical permits required?

There are very few areas of new construction, repair or alteration that do not require permits. Each of the International Codes specifies that all work requires a permit and then provides exceptions to that rule. The safest course of action is to call the Building Department to determine if work that you propose to do requires a permit. A Permit Coordinator can be reached at 970-920-5090. Please see our Build or Remodel page to learn about requirements and permits for building projects.

3. What work is exempt from building permits?

Examples are:

• Carpet
• Installing tile
• Maintenance of mechanical equipment
• Painting
• Repairing leaky plumbing faucets
• Wall papering

Please see our Build or Remodel page to learn about requirements and permits for building projects.

4. What building codes are currently being enforced by Aspen / Pitkin County?

Please see the Building and Energy Codes page.  

5. What are the permit fees associated with a project?

If you require assistance in calculating estimated fees, our Permit Coordinator can be reached at 970-920-5090. Additional Information on fee schedules is available in our Resource Center.

6. How long does it take to complete the plan check process?

Processing of applications for new residential or commercial work in the City of Aspen is expected to take 6 to 10 weeks. These time frames assume complete application information and no unforeseen problems with referral department approvals.

7. What is the relationship between the value of the structure and the square footage as it is used to determine the cost of the permits?

City of Aspen adopts a standard "Building Valuation Table" published by the International Conference of Building Officials in the Building Standards Magazine. The square footage is multiplied by the value provided to obtain an assigned value for the proposed structure which reflects the cost of construction for this region. The permit and plan check fees are based on average of that estimated cost. Please see City of Aspen Valuation Policies for Residential (PDF) and Commercial (PDF) projects. If your project's valuation does not match our policy, please see the Valuation Adjustment Policy (PDF).

8. When do I call for an inspection?

You can request an inspection online on our inspections page. Inspections must be made while the work is accessible and visible. Requests made before 7 a.m. will be performed on the same day.

9. Do businesses relocating to and within the City of Aspen or Pitkin County need a new Certificate of Occupancy?

New buildings, or suites in buildings that were previously not occupied, require a Certificate of Occupancy. Also, significant changes in use of an existing building require a review culminating with a new Certificate of Occupancy. If, however, you propose to occupy a building or suite that was previously occupied by a similar use, a new Certificate of Occupancy is not required.

10. How many layers of roofing material are allowed on a structure?

For asphalt composition roofing material, the International Building and International Residential Code allows the application of one additional layer of roofing material for a total of two.

11. At what point does a building permit expire?

A building application expires if not issued within 180 days from the application date. A building permit expires 360 days after issuance if work has not begun or 180 days after work has been suspended or abandoned.

12. Can I get an extension on a permit that will expire soon?

The Building Official can grant two 90-day extensions on a permit prior to expiration. A letter outlining the reason for the extension must be received prior to expiration date. Please note that if a permit expires, it cannot be extended or renewed. A new permit must be applied for before starting construction.

13. When is Use Tax applicable to a building project?

Projects with a valuation of more than $100,000 are subject to paying a 2.1% City of Aspen Use Tax deposit on construction materials at the issuance of the Master Building Permit. The deposit is calculated as follows: [(Project Valuation - $100,000) x 50%] x 2.1%

All projects with the exception of those doing work under a fence, sign, awning or fire suppression permits are subject to paying a 0.5% Pitkin County Use Tax deposit at the issuance of the Master Permit. The deposit is calculated as follows: (Project Valuation x 50%) x 0.5%

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1. Who needs a business license?

Any entity doing business within the City, directly or indirectly, must obtain a combined sales tax and business license. You are considered engaged in business if you:

• Send 1 or more employees, agents, or sales persons into the City to solicit business or to install, assemble, repair, service or assist in the use of products or for demonstration or other reasons (i.e., locksmith, electrician, plumber)
• Maintain 1 or more employees, agents, or sales persons on duty at a location within the City (i.e., contractors with employees working and on job sites located within City limits)
• Own, lease, rent or otherwise exercise control over real or personal property within the City (i.e., renting your home for any length of time)
• Make more than 1 delivery into the City within a 12 month period (i.e., florist)
• Directly, indirectly or by a subsidiary, maintain a building, store, office, salesroom, warehouse or other place of business within the City. (i.e., retail or service shop located within City limits)

2. Do I have to get a new business license every year?

Yes, you must renew your business license each year and pay the annual fee based on the estimated monthly average full time employees of your business.

3. I don't have a physical presence in the City. Do I really need a business license?

Most likely. If you are providing any type of service, bringing goods into the City, and/or deriving profit within City limits, you are engaged in business within Aspen and therefore, a business license is required.

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1. How do I rent a City park?

• Renting City facilities are done on a first come, first serve, basis and are subject to certain fees for each facility.
• There are also certain dates and times where particular sites are unavailable for exclusive rental.
• You can get started with your reservation on the City's own Parks Reservation Requests portal.

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1. When do I need to update my business license and sales tax information?

If one or more of the following occurs:

• Business moves
• Mailing address changes
• Business or trade name changes
• Business is sold or purchased
• Corporation merges with another corporation
• No longer in business
• Business type changes

2. My business is moving locations. What should I be aware of before I start to move?

• You will need to update your business license.
• Your new location will have to receive zoning approval.
• If you are changing the location or type of your business, it may be subject to different standards, restrictions and fees, depending on the zone in which it is located and the type of the new business.
• Applicants are encouraged to check with the planner of the day at 970-429-2764 with zoning questions, but you can determine which zone your business property will operate in by referring to the City of Aspen Zoning Map.

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1. What are the due dates and monthly filing requirements?

• Monthly returns are due on or before the 20th day following the end of the reporting period.
• If monthly tax is less than $10, taxpayer may file annually or monthly.
• If monthly tax is $10 or more, taxpayer must file monthly and continue to file monthly the rest of the calendar year.

2. When preparing my sales tax return, what supporting documents for my deductions should I retain?

• Non-taxable service sales: Invoice should clearly denote the type of service performed.
• Sales to other licensed dealers for purposes of taxable resale: Certificate from buyer’s home state documenting buyer is a wholesaler.
• Sales shipped out of city: Shipping documents that can be traced to invoice. Shipping receipts should include individual/company where item was shipped, address and invoice number. Invoice should include purchaser’s name and shipping address.
• Sales to governmental, religious and/or charitable organizations: Valid exemption certificate from buyer’s home state or a letter from IRS indicating exempt status, including name of organization and employer identification number (EIN). Note: In order for purchases to be tax exempt, the organization must be conducting regular religious, charitable, scientific, literary, or educational business. For example, a church that has tax exempt status would have to pay applicable sales and lodging taxes to a hotel if church members are on a ski vacation, even if the lodging services were paid with a church check.

3. If my business is service oriented, would I ever need to collect sales tax?

• Service oriented businesses generally do not need to collect sales tax.
• Persons engaged in the business of rendering service are consumers, not retailers, of the tangible personal property which they use incidentally in rendering the service.
• If, in addition to rendering service they regularly sell tangible personal property to consumers, they are retailers with respect to such sales and they must obtain a license, file returns, and remit tax on such sales.

4. I over collected sales tax on several transactions. How do I account for this excess tax on my return?

• Excess tax is accounted for on line 6 of the sales tax return.
• No retailer may retain any tax collected in excess of the tax computed, and should report the excess collections on the return for the period in which it was collected and include it in the calculation of tax due.

5. What do I do if a purchaser insists they are exempt from tax but cannot produce the appropriate documentation?

• If a dispute arises between a retailer and a purchaser who claims a sale is exempt from tax, the retailer must collect and the purchaser should pay the tax.
• The purchaser can submit a claim for refund to the City within 60 days from the date of purchase.
• Any refund will be issued directly to the purchaser.

6. Why does Aspen have a lodging tax and how much is it?

• Lodging tax, otherwise known as a visitor benefit tax, was enacted by the City Council for the promotion of tourism and transportation services within the Roaring Fork Valley.
• A special fund, the City Tourism Promotion Fund, was created and 25% of the monies goes toward transportation while the other 75% goes toward tourism promotion. Funds dedicated to transportation services pay for regional transit services provided by the Roaring Fork Transportation Authority (RFTA) and for local public transportation within the City.
• Funds dedicated to tourism promotion are appropriated by City Council to a professional marketing entity for advertisement, promotion, etc., which is currently the Aspen Chamber Resort Association.
• The tax is imposed on the leasing or renting of rooms or other accommodations in commercial lodging establishments.
• The person who is renting the accommodations is required to pay the tax and the person from whom the accommodations are rented is required to collect and remit the tax to the City.
• The lodging tax is 2.0%.

7. If I rent my house on a short-term basis, for example, through a vacation website or property management company, am I required to collect and remit sales and lodging taxes?

• Yes, if you rent your home on a short-term basis, you are required to collect and remit sales and lodging taxes to the City.
• A short term rental is defined as any period that is less than 30 days.
• The total combined sales and lodging tax rate for Aspen is 11.0%; however, the City’s portion of that tax is 4.1% which should be remitted directly to the City. The remaining 6.9% should be remitted to the State of Colorado.

8. My lodging establishment charges a civic assessment / convenience / booking / service fee on each booking. Is that subject to sales and lodging tax?

• Yes, you must collect sales and lodging taxes on such fees.
•  It is considered part of the room charge and is not exempt from taxes.

9. Will I ever get audited?

• Possibly. Since 2009, the Finance Department has a sales and use tax audit program.
• The audit period includes all reporting periods with due dates which fall within the 36 month period preceding the date of the notice of audit.

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1. What is a Transportation Impact Analysis?

A Transportation Impact Analysis, or TIA, assesses the transportation impacts of proposed projects on surrounding and supporting transportation infrastructure and services. A TIA determines if the adverse effects constitute significant impacts, and, if so, how the significant impacts can be mitigated.

2. Why does the City of Aspen require a TIA?

City of Aspen Ordinance #8 of 2014 adopted the TIA process with the goal of providing a technical approach to transportation impact analysis for development projects within the City that is simple, consistent, and fair while ensuring that the City continues to meet its longstanding goal of limiting trips over the Castle Creek Bridge at 1993 levels.

3. How do I know if my project is exempt, minor or major and what will be required?

See Table 1 on page 7 of the TIA Guidelines document for a simple means of determining your project category. If your project is exempt, nothing further is required. Should your project be considered minor, you will need to complete a level one TIA. Major projects must complete a level two TIA. Projects that fall into more than one category will be subject to the highest requirement.

4. What is the Process for a Level One (Minor) TIA?

A Level One TIA requires that the project determine its trips generated using a simple excel-based tool. The project will also be required to use the same tool to determine which measures it will use to mitigate those trips. This information must be submitted as part of the land use application, along with a narrative report. Detailed information on this process can be found on page 12 of the TIA guidelines document.

5. What is the Process for a Level Two (Major) TIA?

A Level Two TIA will require, at a minimum, a site plan review, trip generation capacity analysis and the use of the TDM/MMLOS tool to determine trip mitigation. The contents of a Level Two TIA will vary based on the nature of the proposed project. Please see page 20 of the TIA Guidelines document for more information.

6. Why is a narrative required?

The accompanying narrative explains why certain mitigation methods were chosen, and ensures that a project is utilizing the most appropriate mitigation measures. The narrative should also outline the proposed monitoring system, which is not addressed in the excel-based tool. Make sure the items addressed in your narrative match your selections in the tool.

7. What is TDM?

Transportation Demand Management (TDM) is the application of strategies and policies to reduce travel demand (specifically that of single-occupancy vehicles).

8. What is MMLOS?

Multi-Modal Level of Service (MMLOS) evaluates the safety and quality of access and flow for transit, pedestrians and bicyclists.

9. Can I pay a fee or buy an item as mitigation?

The City of Aspen’s preference is that trip mitigation be achieved via the mitigation measures identified in the TDM and MMLOS toolkits. However, there is also the opportunity for capital and operational/maintenance contributions should they make sense for a specific project, or if a project exhausts all other mitigation options. 

These types of contributions will be assigned credits as per the most recent information in the TIA Guidelines document and must be approved by City of Aspen Transportation and Engineering staff. More information can be found on page 14 of the TIA Guidelines document.

10. How can I determine which measures will work for my project?

Read through the TDM and MMLOS glossaries located in the TIA Guidelines document. Short definitions of various measures are also found in the MMLOS and TDM tool by hovering over the measure. When considering measures, think about who will occupy your project and what measures make sense for them. 

Also consider the surrounding neighborhood and proximity of various services. Look at any deficiencies in the area that you may be able to improve, both for your residents/customers and others. Finally, contact the appropriate staff if you need to discuss a measure in detail.

11. What if I don’t know what businesses will be in the building once my project is complete?

If your project lacks specific tenants, you should take care to select measures that make sense for the general type of use proposed. For example, if you know it will be a retail space but you have not yet selected a specific tenant, select measures that will serve retail type uses, such as subsidized bus passes or bike share memberships.

12. Can I receive credit for items currently in place?

The TIA process is meant to provide improvements to existing conditions. Therefore, infrastructure and/or programs currently in place will not receive credit. Improvements to existing infrastructure and/or programs are generally eligible for credit. Examples include an increased bus pass subsidy or an improvement to an existing bus stop.

13. Can I receive credit for a measure more than once?

Measures are eligible for credit only once.  For example, an employee vanpool may receive credit as a TDM measure for “employee vanpool” but may not receive concurrent credit as an employee vanpool and an employee shuttle.  Be sure to read the definitions of specific measures to assist in your selection.

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1. What is Car To Go?

Car To Go provides its members with access to a fleet of hybrid vehicles parked around Aspen. Cars are owned, maintained and insured by the City of Aspen. Both individual and corporate memberships are offered. For more information please call 970-920-5066.

2. What is a corporate membership?

A Car To Go corporate membership is a low cost, time-saving alternative to owning and operating a company fleet and/or managing a mileage reimbursement program. With a corporate membership, your business can access a fleet of small and mid-size sedans, SUVs and even a pickup truck. Use the cars for meetings or site visits. For more information please call 970-920-5066.

3. How do my employees access cars?

Once you’ve become a corporate member, employees simply complete a short application and orientation. Vehicle reservations take just seconds and can be made via internet or phone. For more information please call 970-920-5066.

4. What next?

To get going, email or call the Car To Go office at 970-920-5066.

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1. Do we need to call you if we are digging?

Yes. It is required that you contact the Electric Department for a line locate. This is for your safety and for the protection of electric transmission lines. Call our office at 970-920-5148 to schedule a locate.

2. What if we have a power outage or other electric related emergency?

We are on call 24 hours a day. If you need to contact us after hours, please call City Dispatch at 970-920-5310.

3. How do I schedule a line locate?

Call the Electric Department at 970-920-5148. We will need address of location, on-site contact name and phone number.

4. How do I sign up for new electric service?

Call the Utility Billing Office at 970-920-5030 or 970-920-5031. 

5. How do I apply for Photovoltaic (PV) Installation?

For more information on Photovoltaic Installation, see the Application for Photovoltaic (PV) Installation (PDF). For more information, please call the Electric Department at 970-920-5148.

6. How do I request a transformer upgrade?

Call the Electric Department at 970-920-5148 and ask for Ron Christian.

7. How do I get a new electric meter?

Call the Utility Billing Office at 970-920-5030 or 970-920-5031.

8. Who do I contact with billing questions?

Call the Utility Billing Office at 970-920-5030 or 970-920-5031.

9. Who do I contact if I want a banner hung over Main Street?

For more information about Main Street banners, see Engineering’s policy, procedures and application.

10. If I see a street light out who do I report it to?

Call the Electric Department at 970-920-5148, or, submit an online report.

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1. How do I find Service Area Costs?

Please refer to the Residential ECU Calculator for your Service Area Cost.  You can also reach us at CMPhelp@cityofaspen.com to determine your specific service are charge.

2. What is an ECU?

Potential water unit assigned to every fixture on your property that determines your tap size & monthly utility bill.

3. How is my tap fee calculated?

Service Area Charge  x  the ECUs = Final Tap Fee

4. What can I expect during my final inspection?

CoA representative and contractor or project representative will walk the property to count fixtures, bedrooms, hose bibs, etc. as well as, landscape area to assess the built conditions compared to the original Utility Connection Permit.

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1. What is a Food Sales Tax Refund?

As an incentive to encourage voters to support a sales tax referendum, the City created Food Sales Tax Refunds. It was intended to partially reimburse voters for the approximate amount of sales tax that they would pay annually on grocery purchases due to the imposition of a 1% City sales tax. 

2. How much is the Food Sales Tax Refund?

The refund is $55 per person per year. If you are blind, you receive an additional $55. Additionally, if you are 65 or over as of December 31, 2021, you will receive an additional $55, plus an additional $55 senior citizen allowance. These amounts are cumulative, so if you are 65 or over as of December 31, 2021 and blind, you would receive $220 ($55 + $55 + $55 + $55).

3. Who qualifies for the Food Sales Tax Refund?

A qualified applicant is required to:

✓ Submit the Food Sales Tax Refund application by deadline of 5pm April 15, 2022

✓ Have resided within the Aspen city limits for the full 2021 year (1/1/21-12/31/21)

✓ Have been registered to vote in the City of Aspen the full 2021 year (1/1/21-12/31/21)

✓ Be able to prove residency within Aspen city limits for 2021 and if still living within the City, ensure your current address is the same as your registered voter address. 

For persons barred from registering to vote, i.e. have a felony conviction or are non-citizens, residency within the City of Aspen for the full 2021 year will need to be proved. Non-citizens must provide a copy of their US Permanent Residency Card (i.e. Green Card) or valid work visa.

4. What documentation do I need to provide to prove I qualify?

If you have lived in Aspen for the full year but moved residences within the City limits:

 Proof of all new physical addresses (we have your previous address on file)

 Proof of address on Dec-31-2021

 Proof of registered voter address update

If you are barred from registering to vote (due to non-citizenship or felony conviction):

 Proof of all physical addresses in 2021, including address on 1/1/2021 & 12/31/2021

 Copy of your US Permanent Residency ‘Green’ Card or valid work visa (if applicable)

If you successfully received a food sales tax refund in 2020 and have not moved:

 No further documentation is required

If you have not moved and your registered voter address did not change:

 No further documentation is required

Voter Registration List:

The City of Aspen will have a Voter Registration List for all eligible voters registered prior to January 1st of the previous year. The Voter Registration List will be used as evidence that they were a registered voter of the City of Aspen for the full calendar year for which the refund applies. If the applicant’s current address is different than the registered voter address, proof of update of registered voter address change is required (i.e. you will need to update your voter address before submitting your Food Sales Tax Refund request form)

5. What are acceptable proof of address documents? How do I demonstrate my address in January and/or December?

Note: Only physical addresses will be accepted. Documents detailing a PO Box address will be rejected.

Accepted proof of address documents to demonstrate you resided in Aspen during the year: 

• January and/or December utility bill

• Lease or rental contract

• Bank statement

6. How do I check and/or update my registered voter address and provide proof I have updated it?

To check or update your voter address, please visit the Colorado Secretary of State, voter registration website or click this link: https://www.sos.state.co.us/voter/pages/pub/olvr/findVoterReg.xhtml

7. Which dependents qualify?

A qualified dependent eligible to be claimed on an applicant’s food tax refund must be claimed as a dependent for personal exemption on the applicant’s federal tax return.  A qualified dependent may be a child, college student or adult; however, the dependent must be able to be claimed on the federal tax return for the tax year of the refund.

Note:  No person who may be claimed as a personal exemption on another resident's application for refund shall be entitled to a food tax refund individually.  A food tax refund may not be claimed on more than one (1) application for the same person.

8. How do I file and when is the deadline?

All applications must be completed online by 5PM Wednesday April 15, 2022. There are absolutely no exceptions. A kiosk is available at City Hall if you need assistance with computer access.

ONLINE 

https://www.cityofaspen.com/382/Food-Sales-Tax-Refunds

KIOSK LOCATION

Finance Window

427 Rio Grande Pl
2nd Floor
Aspen, CO 81611

It is your responsibility to submit your application CORRECTLY AND ON TIME

9. How do I know if my application was successful? When will I receive my refund check?

Refund checks will be mailed to successful applications AFTER  the submission period closes on April 15th 2022. Checks will be mailed to your nominated mailing address.

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1. Why does Aspen have a lodging tax and how much is it?

In order to raise revenues for specific purposes (25% to fund the Local Transit Services and 75% to promote tourism in Aspen), voters have approved a Lodging Tax of 2%. The tax is imposed on the leasing or renting of rooms or other accommodations in commercial lodging establishments. Funds dedicated to transportation services pay for regional transit services provided by the Roaring Fork Transportation Authority and for local public transportation within the City. Funds dedicated to tourism promotion are appropriated by City Council to a professional marketing entity for advertisement, promotion, etc, which is currently the Aspen Chamber Resort Association. The person who is renting the accommodations is required to pay the tax and the person from whom the accommodations are rented is required to collect and remit the tax to the City. The lodging tax is 2.0%.

Lodging taxes are reported on your sales tax return. The tax is imposed on the leasing or renting of rooms or other accommodations in commercial lodging establishments. The person who is renting the accommodations is required to pay the tax and the person from whom the accommodations are rented is required to collect and remit the tax to the City.

2. How often do I need to remit these taxes?

Lodging taxes are reported on your sales tax return.  A taxpayer whose monthly tax due to the City is less than ten dollars may file returns and pay sales and lodging tax monthly or annually at the end of each calendar year.  A taxpayer whose monthly tax due to the City is ten dollars or more must file returns and pay sales and lodging taxes monthly and continue to file monthly for each month of the remainder of the calendar year. Every taxpayer is required to file a return, whether or not tax is due, and remit any tax due to the City on or before the twentieth day following the end of the reporting period.   

3. If an entity is tax exempt, are there any taxes I need to collect from them?

No, if an entity is tax exempt, you do not need to collect sales and lodging taxes. In order for a governmental entity to take advantage of the tax exemption, the purchase must be paid directly to the seller by governmental funds, for example, with a credit card in the name of the exempt governmental agency.  When using a credit card, verification that the purchase is for governmental purposes and will be paid for by the governmental entity is required. Evidence of this must be retained in the seller’s records. A purchase by a government employee using cash or personal check, even if the employee presents a tax exemption number and plans to be reimbursed, is not tax exempt. 

If the entity is charitable or religious, the federal or state tax exemption number must be presented to the seller.  For each sale, the vendor must record this number, date of sale, and name of organization. Keep this record in your permanent files for audit purposes.  In addition, in order to be tax exempt, the organization must be conducting regular religious, charitable, scientific, literary, or educational business. For example, a church that has tax exempt status would have to pay applicable sales and lodging taxes to a hotel if church members are on a ski vacation, even if the lodging services were paid with a church check.

4. If I rent my house on a short-term basis, for example, through a vacation website or property management company, am I required to collect and remit sales and lodging taxes?

Yes, if you rent your home on a short-term basis, you are required to collect and remit sales and lodging taxes to the City.  A short term rental is defined as any period that is 30 days or less.  The total combined sales and lodging tax rate for Aspen is 11.3%; however, the City’s portion of that tax is 4.4% which should be remitted directly to the City and is not collected through any third party vacation rental service.

5. Do I need to do anything else if I rent my home on a short term basis?

Yes, you need to file a business license/occupation tax return with the City. As you are engaged in business within City limits for the purpose of deriving profit, this constitutes the need for a business license. A business license is required each calendar year. The fee is based on the amount of Aspen employees associated with the business. Generally, as individuals are renting out their homes and acting as their own agent, there are zero employees, and you would be subject to the minimum fee of $150 (each calendar year).

6. My lodging establishment charges a civic assess- ment/convenience/booking/ service fee on each booking. Is that subject to sales and lodging tax?

Yes, you must collect sales and lodging taxes on such fees. It is considered part of the room charge and is not exempt from taxes. 

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1. How are Real Estate Transfer Taxes Paid?

The RETTs are paid using the City of Aspen Real Estate Transfer Tax Transmittal Form. The form is submitted with the payment and the original deed to the City Cashier. The Cashier will review, approve and stamp the documents prior to recording with the Pitkin County Clerk & Recorder's office. Documents may also be mailed for review to: Finance Department, City of Aspen, 130 South Galena Street, Aspen, CO  81611.

2. Who is responsible for paying the Real Estate Transfer Taxes?

The City of Aspen's RETTs are assessed against the purchaser. Failure to pay the RETTs will result in the filing of a lien against the property.

3. What happens if I don't pay the Real Estate Transfer Taxes?

Failure to obtain the City's "Paid" or "Exempt" stamps for both RETTs on the deed prior to recording may result in the purchaser's inability to sell the property with a clear title in the future.

4. Are there any exemptions from the Real Estate Transfer Taxes?

Yes, there are RETT exemptions. These exemptions must be properly applied for, documented, and the deed must be stamped "exempt" by the City Cashier prior to recording. The reasons for exemption are listed on the RETT Exemption Application (PDF).

RETT exemptions regarding foreclosures have recently been clarified (4/10).  To view the ordinance amending the exemptions for foreclosures.

Real Estate Transfer Tax Exemptions may be applied for by completing the City of Aspen Real Estate Transfer Tax Exemption Application.

5. Are Real Estate Transfer Taxes prohibited in Colorado?

No new Real Estate Transfer Taxes may be adopted in Colorado. However, Aspen's RETTs were adopted prior to the amendment to the constitution.

For additional information or questions, please contact the Finance Department at 970-920-5043, 130 South Galena Street, Aspen, CO 81611, or e-mail us.

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1. Is Aspen a home rule city?

Yes, the City of Aspen is a home rule city.  Neither the Colorado Department of Revenue nor any other taxing authority may collect taxes on behalf of the City.  Any person who is engaged in business in the City of Aspen must obtain a City license and collect and remit Aspen taxes on all taxable transactions. Tax returns and remittances must be sent to the City of Aspen and not to the Colorado Department of Revenue.  Payment to the wrong jurisdiction does not relieve a retailer of its liability to the City.  

2. What is the purpose of the vendor’s fee deduction?

The vendor’s fee deduction is a credit to taxpayers who remit their sales tax return by the due date. This deduction is provided since the taxpayer is acting as an agent for the City by collecting and remitting sales tax on taxable sales. The deduction is 3.3% of total tax collected up to a maximum of $50.

3. When preparing my sales tax return, what supporting documents for my deductions should I retain?

While there are a variety of deductions allowed on the sales tax return, common deductions include the following: 

• Non-taxable service sales: Invoice should clearly denote the type of service performed. 
• Sales to other licensed dealers for purposes of taxable resale: Certificate from buyer’s  home state documenting buyer is a wholesaler. 
• Sales shipped out of city: Shipping documents that can be traced to invoice.  Shipping receipts should include individual/company where item was shipped, address and invoice number.  Invoice should include purchaser’s name and shipping address. 
• Sales to governmental, religious and/or charitable organizations: Valid exemption certificate from  buyer’s home state or a letter from IRS indicating exempt status, including name of organization and employer identification number (“EIN”).  Note: In order for purchases to be tax exempt, the organization must be conducting regular religious, charitable, scientific, literary, or educational business.  For example, a church that has tax exempt status would have to pay applicable sales and lodging taxes to a hotel if church members are on a ski vacation, even if the lodging services were paid with a church check.  

4. I over collected sales tax on several transactions. How do I account for this excess tax on my return?

Excess tax is accounted for on line 6 of the sales tax return.  No retailer may retain any tax collected in excess of the tax computed, and should report the excess collections on the return for the period in which it was collected and include it in the calculation of tax due.  

5. Should sales tax be collected on transactions for deliveries to customers in Aspen city limits?

Yes, Aspen sales tax must be collected on all deliveries.

6. I am a subcontractor working on a project within Aspen city limits. Do I need to charge sales (or use) tax on construction materials purchased for the project by the general contractor?

The general contractor is responsible for paying use tax on all construction materials brought into the City unless the subcontractor already paid sales tax on those items. The general contractor should provide each subcontractor with a use tax exemption certificate. If this is provided, the subcontractor does not need to charge Aspen sales tax.

7. What do I do if a purchaser insists they are exempt from tax but cannot produce the appropriate documentation?

If a dispute arises between a retailer and a purchaser who claims a sale is exempt from tax, the retailer must collect and the purchaser should pay the tax. The purchaser can submit a claim for refund to the City within 60 days from the date of purchase. Any refund will be issued directly to the purchaser.  

8. Will I ever get audited?

Possibly. Since 2009, the Finance Department has a sales and use tax audit program. The audit period includes all reporting periods with due dates which fall within the 36 month period preceding the date of the notice of audit.   

9. Are direct sales to charitable organizations exempt from sales and lodging tax?

Yes, all direct sales to charitable organizations in the conduct of their regular religious or charitable organizational functions and activities, when billed to and paid for by the organization, are exempt from sales and lodging tax.

10. Are direct sales to governmental entities exempt from sales and lodging tax?

Yes, all direct sales to the United States Government, the State, its departments or institutions and its political subdivisions (counts and local governments, school districts and special districts), when acting in their governmental capacity only, and when billed to and paid for by the governmental entity are exempt from sales and lodging tax.

11. What do I need to keep on file when I make a sale to one of these entities?

For charitable organizations, the Colorado's Department of Revenue issues a "Certificate of Exemption" that authorizes it to purchase items and services used in the conduct of their regular charitable functions and activities without paying Colorado sales tax. This is sufficient documentation for the City of Aspen. 

For governmental entities, some will have a Colorado issued tax exemption number, although they are not required to have one (tax exemption numbers begin with a "98"). In order for a governmental entity to take advantage of the tax exemption, the purchase must be made with a prescribed government form or purchase order, and paid directly by funds from the governmental entity. A credit card in the name of the exempt entity is acceptable. Some local governments issue credit cards in both the employee's name and agency's name. In many instances the bill is paid directly by the governmental entity and are tax exempt. It is not necessary for governmental entities to present a tax exemption number in order to make a tax exempt purchase. 

A purchase by a governmental agent who is making the purchase out of personal funds, even if the employee presents a tax exemption number and plans to be reimbursed, is not tax exempt. 

In cases where the seller invoices on a delayed basis for a purchase, the billing must be made directly to the governmental entity and not the person making the purchase.

12. How do I obtain a wholesale license for the State of Colorado?

Wholesalers must obtain a standard sales tax license and pay the $16 license fee, but are not required to pay the $50 deposit. More information can be found on the Colorado website.

13. If my business is service oriented, would I ever need to collect sales tax?

Service oriented businesses generally do not need to collect sales tax. Persons engaged in the business of rendering  service  are  consumers,  not  retailers,  of  the  tangible  personal  property  which they use incidentally in rendering the service. If, in addition to rendering service they regularly sell tangible personal property to consumers, they are retailers with respect to such sales and they must obtain a license, file returns, and remit tax on such sales.

14. When would I deduct bad debts or returned goods on my sales tax return?

Bad debts and returned goods previously reported as taxable sales are deductible.

15. I rent out my home but only on a long term basis. Do I need to collect sales tax?

Any rental over 30 days is considered a long term rental and sales and lodging taxes are not due. This  applies  to  all  lodging  establishments,  including  condominiums  and  single  family  homes. If you rent your home less than 30 days, it is considered a short term rental and sales and lodging taxes must be collected and remitted to the City on a quarterly basis. Please contact the Finance Department for more information.

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1. How do I know where HOV lanes are located?

HOV lanes on SH82 are indicated by a large, white diamond painted on the pavement in the right lane, as well as standard black and white regulatory signs along the roadways. HOV lanes are open from Basalt to Buttermilk. 

2. Are HOV lane restrictions enforced 24 hours a day?

No, High Occupancy Vehicle lanes will be strictly enforced Monday through Friday, from 6 to 9 a.m. up valley (to Aspen), and from 3 to 6 p.m. down valley (to Basalt). 

3. What is considered to be a High Occupancy Vehicle?

Primarily buses and carpools with at least two people in the car, counting the driver. Yes, kids count too! Motorcycles and alternative fuel vehicles can also use HOV lanes at all times, even if traveling alone. 

4. Why does State Highway 82 have HOV lanes?

In 1987, the Environmental Impact Statement (EIS) process began for the section of highway between Basalt and Buttermilk. An EIS is required for most highway projects in order to determine the best transportation solutions and what is best for the environment. Because of the decisions in the study, peak-hour HOV lanes became a part of the SH82 widening plan. HOV lanes encourage carpooling and riding the bus, which helps improve our air quality. 

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1. How do I find open positions and apply for a job with the City of Aspen?

The City of Aspen has an online employment application. To view our current open positions go to the Job Opportunities page.

2. Can I submit my resume as my application?

No, applications that reference “see resume” will be considered incomplete.

3. Will you notify me when a job is posted?

Yes. If you are interested in a job that is not currently being recruited for you can set a Job Alert. To do this select your specific job criteria below and click search. From here you can save the search and create a Job Alert that will notify you by email of new opportunities that match this search criteria.

4. How long until I get notified about the status of my application?

Each positions timeline varies but will follow this general format. Applications that meet minimum qualifications will be forwarded to Hiring Managers. After the closing date, Hiring Managers will review and reach out for phone screens. Once phone screens are complete, an in-person interview will be conducted and an offer will be made shortly after.

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1. How do I find Child Care?

You can contact us, or go online to find licensed childcare. On our home page click on the link to "find childcare ". If you are looking for care in a different region in Colorado go to Colorado Shines for information anywhere in Colorado. If you are looking for a different childcare arrangement such as an au pair, or babysitting while you are visiting Aspen, your best bet is the yellow pages or an online search for other services that are not licensed in Colorado.

2. Why is the cost of childcare so high and how can I get help?

Early Childhood Education is expensive to provide for many reasons; childcare is regulated by the State of Colorado and must follow rules regarding staffing ratios and group size, and teacher qualifications for example that have a direct effect on the budget. Many programs work to improve the quality of their services by lower ratios and group size, or hiring more highly qualified teacher which also costs more money. In our resort area it is very difficult to be competitive in the job market and pay a living wage to staff. Programs also have rent or building expenses. 

Financial Aid

Kids First has Financial Aid available to working families who live or work in Aspen's Urban Growth Boundary, who use licensed childcare in Pitkin County and who meet the financial qualifications. You may find that application on this site or ask your childcare provider for one. We can also refer some families to other sources of childcare assistance with different qualifications; if you need some direction email or call us at 970-920-5769.

3. How do I find time for my job and my family?

Kids First and the Pitkin County Library have resources and materials that may help you talk to your employer about your childcare needs. Most employers do not realize how difficult it is for families with young children to maintain stability in both their home and work lives. You may also contact us by email or at 970-920-5363 and ask one of our staff about your particular concern. Most of us have been there and understand how challenging this time is for you.

4. Who do I call about a problem with childcare?

Your first call should be to the director of the early childhood program you are concerned about. They are the person who can do something about the issue and most of them truly want to know your concerns. If you are not satisfied you may contact us about a concern you have; you may also want to call Colorado Childcare Licensing if it is a safety, abuse or neglect issue. Kids First may be reached at 970-920-5363 or email and to reach Colorado Division of Childcare - licensing call 1-800-799-5876.

5. Can you help me start a childcare in my home?

Kids First has information and start up funding if you are interested in running your own business as a family childcare home provider. We welcome your questions, explain the benefits, and guide you through the steps necessary to become licensed. You may also call our local licensing specialist, Rebecca Romeyn at 970-945-9191 ext. 3066 or email for more information and for information about the required pre-licensing training.

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1. How do I apply for Kids First financial aid for childcare?

The application packet is in the list on the right hand side of this page, as well as all the parts and forms you may need. You can also apply online also on this page. We have applications at the Kids First office at 215 North Garmisch in Aspen, or your licensed childcare program can also provide it for you.

2. How much financial aid can my family receive?

Families are expected to pay between 12 and 22% of their gross income for childcare. Monthly financial aid a family receives from Kids First is based on a number of factors:

o    The monthly/yearly gross income of the family

o    Number in the family

o    How many children you have in childcare 

o    How many days a week the child will attend

o    The daily rate of your program/child’s classroom

We encourage you to try out the pre-calculator, on this page, to see if you qualify before filling out the complete application. 

3. What do I need to complete a Kids First financial aid application?

• A copy of your previous year’s federal taxes and W-2s
• A copy of all current paystubs
• The employer verification form found in the application packet
• Completed assets and liabilities form found in the application packet
• Completed application

Please see the guidelines for details, or call the office - 920-5769

4. How will I receive my financial aid?

Financial aid dollars are given directly to the programs on a quarterly basis, and show up on your tuition statement as a credit.

5. How long does financial aid last?

All families must reapply annually at the May 1 deadline.

6. Do I have to use a certain childcare program?

You may use any licensed childcare provider in Pitkin County. Childcare programs who wish to offer Kids First financial aid must also offer Colorado Childcare Assistance to families.

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1. I recently received a Moving Violation in the City of Aspen. Is there any program I can attend to dismiss the points?

If you have a clean Driving History for the past FIVE years you would be eligible to take a Defensive Driving Class or complete an online Traffic School.

1. You must contact the Municipal Court Clerk at 970-429-2681 to see if you are eligible for this option
2. A $100 fee to the City of Aspen must be paid
3. Completion of the class must be provided within 90 days of the date on the ticket

View options for Traffic School.

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1. What does it mean to put a moratorium on residential building and vacation rental permits?

The moratorium is a legally authorized means for Aspen City Council to delay the performance of a legal obligation. In this case, the moratorium put a temporary pause on the issuance of residential building and vacation rental permits.

2. What does the moratorium/Ordinance 27 affect?

Per Ordinance 27, there is a temporary moratorium on the acceptance of any new land use application seeking a development order or notice of approval, and on the acceptance of certain building permit applications for all residential uses in all zone districts within the city of Aspen, and on the issuance of new vacation rental (short-term rental) permits. 

The moratorium applies to residential properties within Aspen city limits. It does not apply if:

1. A land-use application for a Development Order or Notice of Approval was submitted to the Community Development Department prior to the final passage of the ordinance and was deemed to be complete by the Community Development Department Director.
2. A land-use application is seeking a Development Order or Notice of Approval for a project consisting of 100% affordable housing as that term is defined at §26.104.100 of the Aspen Municipal Code, or as may be deemed necessary for the issuance of Certificates of Affordable Housing for a 100% affordable housing project, or as determined by the Community Development Director.
3. The land use application involves Voluntary Aspen Modern designation processes (has a historic designation) that meet the requirements of § 26.415.025.C and 26.415.030.

3. When does Ordinance 27 end?

The moratorium expires automatically on June 8, 2022.

4. What’s the difference between a vacation rental and a short-term rental?

Per the City of Aspen municipal code, a vacation rental is defined as “The short-term occupancy of a residential dwelling unit by the general public for a fee. A vacation rental shall not include the rental of individual rooms within a residential dwelling unit.” Therefore, a “vacation rental” is also known as a “short-term rental”.

5. I have a vacation rental permit that was issued before December 8, 2021. Am I still allowed to rent out my vacation rental?

If you submitted an application for a vacation rental permit prior to 5 p.m. on December 8, 2021, and it was approved, you may continue to operate under your vacation rental permit until September 30, 2022. We are not accepting additional vacation rental permit applications at this time.

6. Am I allowed to rent out my home as a vacation rental under the moratorium?

The deadline to apply for a vacation rental permit was 5 p.m. on December 8, 2021. If you submitted an application for a vacation rental permit prior to 5 p.m. on December 8, 2021, and it was approved, you may continue to operate under your vacation rental permit until September 30, 2022. We are not accepting additional vacation rental permit applications at this time.

7. What’s the difference between a vacation rental and a long-term rental?

As outlined by the Municipal Code, a dwelling unit is considered a vacation rental (short-term rental) if it is rented or leased for a short term period, which is defined as a length of time that is equal to or less than thirty (30) consecutive days without limitation in the following zone districts: Lodging Zone Districts, Commercial Zone Districts, Mixed Use Zone Districts, and Residential Zone Districts.

8. May I still apply for a vacation rental permit?

We are not accepting additional vacation rental permit applications at this time. The exception to this is if a property had a vacation rental permit last year and the ownership changed hands. Then, the new owner can request a permit. Questions? Contact our finance department.

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1. When Does My Business Need an Outdoor Merchandising License?

If your business would like to place, advertise, and sell products in the public right of way (e.g. sidewalks, pedestrian mall, walkways, etc.) you will need to first obtain an Outdoor Merchandising License from the Community Development department. For more information, please contact the Community Development Department.

2. Want to Apply for a License?

You can apply for a license, find additional information, and research requirements on the Outdoor Merchandising License Application (PDF). For more information, please contact the Community Development Department.

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1. How do I dispute a parking ticket?

Parking tickets written by the Aspen Parking Department may be disputed within 10 days of issue date online or sign up for a court date with the City of Aspen Municipal Court.

2. What if my vehicle was towed?

Contact the Aspen Parking Department 970-920-5267 Monday through Friday, 8:30 a.m. to 5 p.m. If your vehicle was towed after hours please contact the Police Department or Dispatch.

You must first go to or call the Aspen Parking Department located at 201 N Mill St. Unit #101 to pay your fines and get a release for your vehicle. The Parking Department will tell you where you can retrieve your car. The Office is open Monday through Friday, 8:30 a.m. to 5 p.m.

Payments

Payment for tows must be cash or credit cards only. If you have outstanding parking tickets all parking tickets will need to be paid along with the tow fee before your vehicle is released.

3. Where can I park an RV?

The City of Aspen does not have an area to accommodate RV camping.

 Brush creek intercept lot does have 24 hour day storage parking.

 Buttermilk parking lot has RV storage for multiple days from May 1st to November 1st. Please call for rates. 970-429-1761. For more information please call 970-920-5267.

4. Where can I find the City of Aspen Parking Ordinances?

Title 24: Traffic and Motor Vehicles contains the City of Aspen’s Parking Ordinances.

5. Where does Parking Meter & Ticket revenue goes?

Revenue collected contributes to providing a number of transportation alternatives including eight free transit routes, carpool permit provision and more. Visit our Transportation Department for more information.

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1. May I have more than one permit?

You may obtain an electronic permit for each vehicle you own at your registered Aspen address (limit of five permits).

Guest Pass

Each residence in an Residential Permit Parking Zone receives one free guest pass that authorizes parking for up to 72 hours while the guest is parked at the host address. The pass is displayed on the guest vehicle's rear view mirror. For more information please call 970-920-5267.

2. Where can I park if I live in Aspen's commercial core?

You may obtain a Residential Parking Permit by following our guidelines, and choosing one of four Residential Permit Parking Zones. For more information please call 970-920-5267.

3. What happens if I lose my Guest Permit?

Call or stop by the Parking office at 455 Rio Grande Place. You will need to provide the number of your Guest Permit and a replacement fee will be charged. For more information please call 970-920-5267.

4. Does the Residential Permit exempt my vehicle from other parking restrictions?

No, all vehicles regardless of permits are subject to a 72-hour limit. Additionally, all vehicles must comply with "No Parking 3 to 7 a.m.," and other posted restrictions. For more information please call 970-920-5267.

5. What about business locations?

Businesses in our enforcement zone holding a valid City of Aspen business license may buy one permit for $125.00 yearly. For more information please call 970-920-5267.

6. Are there Residential Parking Options for Non-Residents?

If you are visiting, ask your host for a Guest Permit (valid only while actually visiting at a permit holder's address and parking in the immediate vicinity). Day passes ($8) are available at the Parking Department or City Market and allow all day parking in any residential zone.

Carpools of two or more adults, are eligible for free carpool permits that allow parking in any residential or carpool zone all day. These passes are only available at the Brush Creek Park & Ride. For more information please call 970-920-5267.

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1. Can I leave my car on the street if I'm going out of town?

Even if you have a Residential Parking Permit you can not leave your cars parked more than 72 hours on the City street. This could possibly result in your car being towed. For more information please call 970-920-5267.

2. How do I do pay to park using my phone?

The easiest way is to down load the "PayByPhone" or "WayToPark" app. For more information please call 970-920-5267.

3. How do the pay stations work?

The pay station take Visa, Mastercard, American Express, Discover, coins or e-cards. Once you pay you will get a receipt to put on your dash. For more information please call 970-920-5267.

4. How does the no re-park in residential rule work?

You may park for 2 hours for free in the residential zone but if you leave and come back to the zone you will need to pay $8/day to park (This applies even if you were not in the zone for 2 hours). For more information please call 970-920-5267.

5. I work in town, where can I park?

Parking is limited and expensive. We encourage you to use alternative transportation whenever possible. If you need to have your vehicle the parking garage is the least expensive choice when you buy the 10 visit pass for $50. Parking in the residential area is $8/day.

6. What if I have a Hybrid or Electric Car?

Neighborhood Electric Vehicles (NEV - Not all electric cars qualify) may park for free and qualified hybrid vehicles can get a permit to park in the residential areas until the end of 2018. For more information please call 970-920-5267.

7. What if I lost a permit?

There is a $50 replacement fee. Please go to the Parking Department (455 Rio Grande Plaza) for replacement.

8. What if I need construction parking spaces or permits?

Downtown permits are $75 per day, per space. Visit our Service and Construction page for more information, and permit application.

9. What if I have a handicapped permit from another state?

If you have a handicapped permit from another area we still recognize the permit and you may park in any legal parking space (handicapped or non-handicapped spot). No payment necessary. For more information please call 970-920-5267.

10. What is the cost of parking?

Low season: (Fall/Spring)

10:00 AM to 10:59 AM- $2.00 per hour

11:00 AM to 2:59 PM - $4.00 per hour

3:00 PM to 6:00 PM - $2.00 per hour

High season: (Summer/Winter)

10:00 AM to 10:59 AM - $4.00 per hour

11:00 AM to 2:59 PM - $6.00 per hour

3:00 PM to 6:00 PM - $4.00 per hour 

For more information please call 970-920-5267.

11. When and how can I renew my permit?

Residential Parking Permits are usually renewed on October 15th of each year. Each year you will need to fill out the form online. A postcard reminder will be mailed out to you before the renewal date.

Business Parking Permits (only businesses in our enforcement area) are renewed December 31st. Bring in your business license to renew. For more information please call 970-920-5267.

12. Where can I get a carpool permit?

Carpool permits are obtain daily at the Parking Kiosk located on the Brush Creek Park and Ride lot. This is a drive-through service. The hours are 6 a.m. to 2pm. For more information please call 970-920-5267.

13. Where can I get a day pass?

• Parking Department
• PayByPhone app or WayToPark app (location code 2401)

 For more information please call 970-920-5267.

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1. Where do I learn about wildfire mitigation?

Aspen's Quality Office's Wildfire Mitigation Division can give more information about wildfire mitigation.

2. See all the Open Spaces on a Google Map

Click here to view.

3. Where can I download a Parks, Trails and Open Space Map / Guide?

Download the COA Parks, Trails and Open Space map here. 

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1. Who do I call for General Information regarding Parks?

Please call the City of Aspen's Parks Department directly at PH: 970-920-5120. Thank you.

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1. Why does my security alarm system need a permit?

Obtaining a permit for your security alarm system is essential in order to guarantee that emergency response personnel have access to the most current and accurate information for your property.

The Aspen Police Department will respond to your residence if it is being burglarized or if there is a report of a potential crime in progress. However, officers will not respond to residential security alarm activations if they are not permitted. In order to receive officer response to a security alarm activation, your security system must be permitted.

2. How much does a security alarm system permit cost?

The cost for a security alarm permit is $114. 

3. How often do I need to renew my security alarm system permit?

Security alarm system permits must be renewed every year at the beginning of the year.

4. What happens if their is a false security alarm?

We kindly ask that a security alarm system owner works with their alarm company to ensure proper maintenance and adequate training on the effective management of their security alarm system. While the Aspen Police Department is available to respond to your emergencies, the time spent responding to operator error or poor system maintenance prevents public safety resources from responding to true emergencies. In 2020, the Aspen Police Department responded to 1,055 alarm calls. The vast majority of the calls were determined to be false alarms. The intent of the Aspen Police Department’s Alarms Management Program is to facilitate the reduction of false alarms through engaging the alarm industry, educating users, and incentivizing responsible alarm practices.

If a false alarm is reported, the property owner may incur a fee of up to $380. 

5. What are the fees for a false security alarm?

First false alarm: $118

Second false alarm: $237

Third and fourth false alarms: $358

False alarms for banks: $380

6. How do I register my security alarm system?

Visit www.AspenPolice.com to complete a security alarm system permit application, update important permit information, and pay any outstanding fees.

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1. Can the City of Aspen prevent small cell facilities from being placed in the right of way?

No. Small cell facilities are allowed in the public right of way per federal and state laws, just like other utilities. The City of Aspen has developed a permitting system to ensure that small cell facilities are placed in a way that minimizes their impacts within the areas that the city is allowed to regulate.

2. What do small cell facilities do?

Small cell facilities are low-powered antennas that provide cellular and data coverage to smaller geographic areas, supplementing the larger cellular network and improving service for wireless customers. They are installed and operated by private companies.

Small cell equipment will initially meet current 4G (LTE) voice and data demands, but city staff understands it may be modified with future 5G higher-speed equipment as technology changes.

3. Why are small cell facilities needed?

Research shows that mobile data traffic in North America has grown significantly, and is projected to continue increasing at a rapid rate with the proliferation of mobile devices. Wireless companies have indicated that existing infrastructure is becoming congested and cannot continue to meet the demands of their customers.

Wireless carrier companies have indicated that until recently, wireless phone service in general has been managed using large antennas mounted on towers located on both public and private property. Those antennas serve relatively large areas, or “cells” that may include several miles. According to wireless carriers, existing cell sites are already becoming congested, and installing more cell towers covering large areas will not keep up with projected demand for high speed wireless data. To meet demands for wireless data, carriers have begun using new lower-powered antenna technology to “offload” data traffic from the larger cell towers. Each of these smaller antennas serves a much smaller area (1-2 blocks) but with much higher data volumes. This type of wireless infrastructure is referred to as “small cell.”

4. What do small cell facilities look like?

The city has developed regulations to provide for architectural compatibility of small cell facilities, including using the same colors for poles as others in the area, camouflaging equipment where possible, and prohibiting ground-mounted cabinets.

5. Why can't small cell facilities be placed on existing lamp post, traffic signals, etc.?

Generally, existing poles do not have the structural capacity to handle the weight of the small cell equipment. The size of existing poles also does not allow for the camouflaging of the equipment within the pole so additional cabinets would be strapped to the pole. The City’s current regulations provide incentives for the industry to replace existing poles with new ones that can meet both the small cell and other needs.

6. Are there public health impacts?

While the City of Aspen is not a public health agency, City staff track information provided by other agencies and organizations, such as the Federal Communications Commission and Occupational Safety and Health Administration. These resources may be helpful to people who wish to understand more about public health in relation to radio frequency (RF) radiation. 

7. Will my cell service be better once small cell facilities are installed?

The industry's intent for deploying small cell facilities is to improve their reliability and coverage. Each site is usually connected to a specific provider.

8. Is small cell infrastructure regulated?

Small Cell infrastructure is regulated under both state and federal law. Colorado state law was amended in 2017 by House Bill 1193 to create a use-by-right for small cell facilities in any zone district and shortens the time frame within which the City must act on an application for a small cell facility to 60 or 90 days. It also gives providers the right to locate or collocate small cell facilities on a City’s lights poles, traffic signals, and similar infrastructure in the City’s rights-of-way.

The Federal Communications Commission (FCC) has numerous regulations that local governments must follow, leaving very little room for municipalities like Aspen to regulate the wireless carriers on where they install the technology, how dense the small towers are, and how long Aspen has to respond to an application for installation.  Federal Communications Commission rules allow for very dense deployment of the technology in municipal rights-of-way anywhere in the United States.

In 2018, the FCC removed regulatory barriers that would have allowed local governments more control over the deployment of necessary small cell infrastructure. The ruling is entitled: Accelerating Wireless Broadband Deployment by Removing Barriers to Infrastructure Investment. The ruling is currently facing legal challenges by several local governments.

9. What are the pertinent new FCC rules regarding small cell infrastructure?

The FCC’s most recent ruling and order regarding small cell infrastructure became effective on January 14, 2019. Among other things, the ruling imposes new “shot clocks” for the processing of small cell applications. For new standalone facilities, a city has 90 days to process the application. For facilities located on city infrastructure, a city has 60 days. The ruling and order limit the permit fees municipalities can charge providers. The new FCC ruling also clarifies that municipalities are prohibited from adopting regulations that “materially inhibit” a particular small wireless facility deployment. Finally, the ruling establishes that aesthetic standards adopted by local governments applicable to small cells must be objective and reasonable, no more burdensome than those applied to other types of infrastructure deployments, and published in advance. A link to the full declaratory ruling, report, and order can be found here.

10. What control does Aspen have over small cell infrastructure?

The City of Aspen is working diligently to protect the community’s character, aesthetics, and values to every extent possible within the federal guidelines.

Aspen does have some control over the design and location of the small cell infrastructure. For instance, what the poles look like or how far apart they can be. Aspen recently amended its Land Use Code to respond to changing state and federal regulations regarding small cell infrastructure. This code amendment also adopted design guidelines that are applicable to small cell facilities.  Aspen is currently in the process of creating more detailed and comprehensive design guidelines with consultant HRGreen with the goal of protecting Aspen’s character and unique identity while delivering small cell technology according to state and federal law to residents, guests, visitors, businesses, and emergency services. 

Aspen is proactively developing standards that address aesthetics and spacing requirements for small cell installation in the public right-of-way while also complying with state and federal law.  By law, small cell facilities are allowed in the public right-of-way just like other utilities.

11. What departments in the City of Aspen are working on small cell infrastructure?

The Community Development, Utilities, Engineering, Attorney, Environmental Health, Information Technology, City Manager, and Communications Departments are all aligned and working as a team to respond to the FCC guidelines while protecting the community’s character.  The integration of small cell technology requires the implementation and reliance on land use codes, right-of-way permits, utility lines, historic preservation, fiber network, cybersecurity, electric service, streetlight infrastructure, legal agreements, and communication and outreach.

12. What are the benefits of small cell?

Small cells provide coverage and capacity, meaning how far the mobile signal reaches and how much connectivity you have on your mobile device.  Small cells may provide faster downloads as smart phones and other wireless devices have a connection to the network that can handle massive amounts of data at higher speeds.  In a place like Aspen where mountains can get in the way of phone service, the mobile networks may be more reliable.  Small cells are a particular benefit for emergency services, which can integrate new technologies like Next Generation 911 and early warning systems for natural disasters as well as have more reliable and faster service around Aspen.

13. Can the City regulate small cells based on health?

The FCC regulations expressly prohibit local governments from regulating small cells “on the basis of the environmental effects of radiofrequency emissions”.  See 47 USC 332(c)(7)(B)(iv).  Additional resources: 

• FCC guidelines for exposure to radio frequency fields  
• FCC Radio frequency safety information
• OSHA Radio frequency and Microwave Radiation
•  EPA Radiation Resources  
• World Health Organization
• American Cancer Association
• Boulder City Council Expert Panel and Discussion
• Scientific American articles on 5G
• CDC information on cell phones and health

The City of Aspen’s Land Use Code requires the wireless carriers to comply with all federal regulations regarding radiofrequency emissions. 

14. Has the City received any applications for small cell installation yet?

Yes, the City has received interest from carriers about small cell installation.

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1. Do I need a Special Event Permit?

A Special Event Permit is required for any organized activity consisting 50 or more people involving the use of, or having impact upon the following:

• Parks
• Public facilities
• Public property
• Roads
• Sidewalks

Temporary use of private property in a manner varying from its current land use.

All commercial filming or photography shoots.

2. Are there fees for obtaining an event permit?

The total cost of your Special Event application will vary based on the complexity of your event and how many additional permit applications and approvals you need.

 Special Event Permit Application Fees:

There is an application fee for Special Event permit applications. For profit organizations the fee is $125.00 and Non profit organizations the fee is $50.00. 

 Other departments and review agencies will also have fees associated with their permit applications. (e.g. parking, tent permits, alcohol license)

 

Surety Bonds:

Surety bonds may be required as a condition of approval with your permit application. This is done to protect the City and the community from any losses or damages caused by your event.

 

The bond amount the event producer may need to post, if at all, will be determined by the Special Event Review Committee. The committee takes the following things into consideration when deciding if a surety bond is necessary:

1. Classification of the event
2. Location of the event
3. Use of public facilities or right of way
4. Potential risk of the event in general

3. What are the requirements to serve Alcohol at a Special Event?

Requirements to Serve Alcohol at Special Events:

 

Private Events:

• The event must be invitation only - not open to the public
• The host must obtain insurance to cover the event

 

Public Events:

• Events open to the public requesting alcohol must be sponsored/hosted by a non-profit organization
• The Special Event Liquor License Application must be submitted to the City Clerk a minimum of 14 business days prior to the event and adhere to all state and local laws
• Alcohol must be provided by a wholesaler
• The host must obtain insurance to cover the event

 

Special Event Liquor License Application Requirements:

• Appropriate Fee - Refer to Liquor License Fee Page
• Diagram of the area to be licensed and a narrative of how this area will be controlled
• Copy of deed, lease, or written permission of owner for use of the premises

Please complete the following application and submit as directed below: 

Special Event Liquor Permit Application

City Clerk
130 S. Galena
Aspen, CO 81611
(970) 429-2687
Fax: (970) 920-5197
clerk@cityofaspen.com

4. What if my event is serving food?

If you are serving food at a public event, you must have a current Retail Food Service License and fill out the Temporary Event Food Service Application Form which can be found here: 

Temporary Food Service Application

Requirements for Serving Food at a Public Event: 

• Temporary Event Food Service Application must be submitted at least 14 days prior to the event.
• Temporary hand washing stations must be supplied by the vendor or event coordinator.
• Only limited preparation is allowed on-site:
  • Slicing, dicing and washing of raw produce must be done in a licensed facility.
  • No raw meat, poultry, fish or eggs can be prepared on-site.
• Out of town vendors must have a local commissary within 30 minutes of the event and obtain an approval letter from that commissary.
• All waste must be disposed of properly - dumping waste water into storm drains is not allowed.
• All Colorado Retail Food Regulations still apply.

 

Contact Us:

Submit your application and direct any questions to:

 

Environmental Health Specialist
(970) 920-5075
Nick.Trautner@cityofaspen.com
City Hall; 2nd Floor
130 S. Galena St.
Aspen, CO 81611
Monday – Friday 8:00am-5:00pm

 

5. Do I need a Business License?

All vendors selling or promoting their business must be licensed with the City of Aspen.

Temporary Business Licenses for Vendors:

A temporary business license is designed for those conducting business within the City of Aspen on a temporary basis, and it is cheaper and easier to obtain than an annual business license.

• Temporary Business Licenses are valid for a maximum of 7 days. 
• If you only anticipate participating as a vendor in a special event for a limited period of time, the Temporary Business License is most likely your best option.

 

Fees:

7 Day Temporary License -      $50.00

Not-for-Profit Organization -      $0.00

 

Apply for a Temporary Business License:

Complete the following online application form

• Business License Application

 

City of Aspen
Finance Department
130 S. Galena St.
Aspen, CO 81611
970-920-5043
Aspen_Sales_Tax@cityofaspen.com

6. Do I need a Tent Permit?

Tent Permits are reviewed and inspected by the Aspen Fire Protection District and are required for any temporary tent, canopy or membrane structure larger than 400 square feet.

 

Tent Permit Applications:

Although Tent Permits are under the fire district's authority, the City issues them on their behalf.

To Apply for a Tent Permit, complete the tent permit application found under the Documents section. Permits can be submitted to: angela.scorey@cityofaspen.com or:

City of Aspen

Community Development

City Hall, 3rd Floor

130 S. Galena St.

Aspen, CO 81611

(970) 920-5090

8:00am - 4:30pm M-F

 

Permit Exemptions for Tents, Canopies and Membrane Structures:

• Tents used exclusively for recreational camping purposes
• Fabric canopies that are open on all sides and comply with the following:
• 
  
  • Less than 700 square feet
  • Total area of multiple canopies together (less than 12 feet apart) is less than 700 square feet total
  • Minimum clearance of 12 feet to all structures and other tents

 

Tent Inspections:

Tent inspections are usually set up by the company responsible for the structure. If you do not have a tent contractor, you will need to make sure your tent structures are inspected. 

 

Tent inspections are scheduled through the Aspen Fire Protection District, and should be done so at least 1 week in advance of the event date. Inspections must take place before the event, but after the tent is set up.

 

Schedule a tent inspection with the Aspen Fire Protection District by calling 970-925-5532

7. What are the Insurance requirements when hosting a Special Event?

Liability insurance coverage must be provided for all Special Events hosted within the City limits and the City of Aspen must be listed as an additional insured.  If your event includes alcohol, a minimum liquor liability coverage of $1,000,000 must be included.  Commercial general liability insurance is required in the following minimum amounts $1,000,000 each occurrence; $2,000,000 aggregate

 

Obtain General Liability Insurance:

If you do not already have adequate coverage, the City may be able to assist applicants in obtaining liability insurance.

 

For additional information, please contact:

Tara Nelson
City Attorney's Office
City of Aspen
City Hall; 2nd Floor
130 S. Galena St
Aspen, CO 81611
(970) 920-5059
tara.nelson@cityofaspen.com

8. Are there noise restrictions for my event?

 Special Events may be granted variances to the maximum decibel levels laid out in the Noise Ordinance. However, there are several guidelines for this variance, depending whether your event is private or public. The Environmental Health Department has a noise meter you may borrow to help ensure you are in compliance with the following guidelines.

Private Events

• Maximum decibel level at the perimeter of the property - 80 decibels
• Amplified noise is restricted between 9 a.m. until 8 p.m.
• Neighbors within 250 feet of the site must be notified a minimum of 7 days prior to the event
• Only 2 events per week are permitted on a property with noise variance
• Loud speakers and instruments must be arranged to minimize disturbance to others
• All reasonable measures must be taken to reduce noise impacts to neighbors
• Event organizers must cooperate with the Police Department in addressing noise complaints

Public Events

• Maximum decibel level at the perimeter of the event - 100 decibels
• Amplified noise is restricted between 9 a.m. until 9 p.m.
• Neighbors within 250 feet of the site must be notified a minimum of 7 days prior to the event
• Loud speakers and instruments must be arranged to minimize disturbance to others
• All reasonable measures must be taken to reduce noise impacts to neighbors
• Event organizers must cooperate with the Police Department in addressing noise complaints

9. What about parking for my event?

A parking plan for attendees in addition to essential equipment and vehicles will be a part of your Special Event Permit Application.

 

Once your parking plan is approved through the special event application process, Parking Permits must obtained through the City of Aspen Parking Department.

 

Apply for Parking Permits in person to the Parking Department:

• The Event host must apply in person for the permits.
• Complete and submit the City of Aspen Staging Area, Parking and Emergency Vehicle Access Management Plan
• A copy of the Special Event permit application must be present.
•     Parking spaces will be issued for essential equipment and vehicles  only.  Be sure to account for days and spaces needed for set-up and tear-down of event.  Spaces will not be provided for the sole purpose of commuter  parking.
• Application must be submitted to the Parking Department at minimum of 7 business days prior to the date(s) the spaces are needed.
• Permits are $50/day per space.
•     All fees must be paid in advance.

 Please find a copy of the Parking Reservation under the Documents section.

City of Aspen Parking Department

455 Rio Grande Building (Galena Plaza across from the Library)

Aspen, CO 81611

Hours: 8:30am - 5pm (M-F)

(970) 920-5267
parking@cityofaspen.com

10. How do I arrange banners/flags on Main Street?

The City of Aspen provides space for banners across Main Street with the intent of advertising community events, be it for Arts organizations, Non-Profits, or Not-for-Profit organizations.  

The City Engineer’s Office facilitates the hanging of banners across Main Street with the Electric department in accordance with Municipal Code 26.510.030 (B)(3).  Reservations will be taken each year on the first business day in November for the upcoming year. 

Please see the following application:

Main Street Banner Application

Banners or Flags on Light Posts Along Main Street and in the Downtown Core

 The City of Aspen provides space to hang banners and flags on Main Street and in the downtown core on light posts with the intent of celebrating significant anniversaries of local non-profit organizations beginning in the 10th year anniversary and for prominent local, regional, national or international events.  The United States, Colorado, Aspen, or foreign country flags shall be permitted at the discretion of the City Manager. Space is reserved on a first-come-first-served basis.  Applications must be received three months in advanced in order to be considered.  The fee is $510 for the total of 30 spaces. 

Please see the following application:

Light Pole Banner & Flags Application

11. How do I apply for a photography or filming permit?

The Special Events Department is your resource for obtaining a permit for photo/film shoots in the City of Aspen. Please fill out our single page form so that we may guide you through any additional steps needed to get your proposal reviewed and permitted. Please find the application link here: Permit Application.

12. What if there are last minute changes to my event plan?

When holding your event, it is very important you adhere to the approved plans from your application process.

Staff will be inspecting your event in order to ensure you comply with standards, and you will be expected to carry out the approved plan to pass inspections. If you make significant changes to your event, you will want to notify staff and update your event plan.

Examples of Significant Changes to an Approved Plan for your Event

• Change the time and / or date(s) of the event
• Decide to serve food or alcohol
• Require additional parking
• Require additional street closures
• Make other significant changes to the size and scope of your event

You will need to notify Special Events staff for an updated plan and unexpected changes.

13. What is ZGreen and how does this relate to my event?

Aspen is home to more than 30 annual events attended by approximately 40,000 people. Special events are the face of Aspen to many locals and visitors and demonstrate our environmental values.

If your special event requires a permit you will need to:

• Comply with criteria outlined in the ZGreen Event Checklist that you will fill out as part of the permit application process.
• Contact Liz Chapman at 970-429-1831 with any additional questions.

Please visit our website for more details and resources: Sustainable Events

Show All Answers

1. What is the minimum amount of snow for which the City’s snowplow/removal team will mobilize?

The City’s Streets team conducts snow removal activity when there are three inches or more of snow in one storm event.

2. What do you use on the roads to prevent snow and ice buildup?

The City of Aspen has tested various deicing chemicals in the search for an environmentally safe, effective, and affordable alternative to sanding the roads. We are currently applying no type of deicer chemicals to any street maintained by the City of Aspen.

The Street Department uses an average of 389 tons of 3/8’’ washed chip rock per winter season to improve traction on the City streets. This material is hard and dustless, thereby helping to reduce dust/PM-10 in the air. The City applies sanding material in the commercial core, on Main Street, and on bus/emergency vehicle routes and roads that have steep grades. Gravel is also applied at major intersections where stopping and turning are difficult.

3. What is the difference between snow plowing and snow removal operations?

Snowplows are the first to mobilize in a storm. Plowing activity occurs in Downtown Aspen and the residential areas when there are three inches or more of snow. The goal of plowing is to move the snow out of the roadway. Snow removal is the process where dump trucks are used to collect all of the snow that was plowed to the sides of the roads. The trucks take the snow to a snow storage site next to the Aspen Animal Shelter. Only snow from the downtown core is taken to the snow storage site. Snow in residential areas is left to melt off, enter the filtration systems of the City’s stormwater infrastructure, and flow into the Roaring Fork River.

4. What time does snow plowing and removal occur?

The Street Department primarily completes snowplow operations at night. Snow removal operations only occur at night, generally from 11 p.m.- 9 a.m.

5. When will my street be plowed?

We prioritize the streets according to traffic volumes and public safety requirements, focusing first on bus routes and primary access routes for emergency vehicles. The priority order for plowing activities is: Main Street, Downtown Core, alleys, bus routes, artillery roads, residential streets, residential alleys.

6. Why can’t the snowplow driver change the angle of the blade to avoid plowing snow into my driveway?

Driveway maintenance (snow removal, cleaning, etc.) remains the responsibility of the property owner. The response time to relocate the plow blade angle makes it infeasible to try and blade snow away from driveways.

7. How do I request a new street street sign?

To request a new street sign, please contact Engineering at 970.920.5080 or EngineeringHelp@cityofaspen.com. 

8. What is the difference between a pothole, a sinkhole, and a utility cut?

A pothole is a chunk of asphalt that is missing from the roadway. A sinkhole is where the asphalt is intact but has sunk due to instability of the ground beneath it. 

A utility cut occurs when someone has cut into the street to access the utilities below. Most of these are done by private contractors. If it has not been permanently patched in a long period of time, or if the patch has sunk severely, please contact the Engineering Department at 970.920.5080 or EngineeringHelp@CityOfAspen.Com.

For repair of a pothole or a sinkhole, please contact the Street Department at 970.920.5130, or submit an online request.

9. My car was towed. How do I find it?

For information about towing locations, contact the Aspen Parking Department at 970.920.5267 or Parking@CityOfAspen.Com.

10. Who is responsible for maintenance, replacement or any damages to the objects on City property?

The public right of way, including those areas between the sidewalk on both sides of most roadways, is owned by the City. Private property owners are allowed to place objects such as mailboxes, sprinkler systems, landscaping and driveways in the public right of way. Property owners are responsible for maintenance, replacement or any damages to the objects on City property caused by, but not limited to, snow removal, street sweeping or other City activities. For more information, please contact the Street Department at 970-920-5130.

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1. What is the miscellaneous $40 charge on my first utility bill?

This is the Account Set-Up Fee and it is automatically charged to an account when the account changes names. For more information, please call Utility Billing at 970-920-5030.

2. How can I sign up for Automatic Payment for the payment of my utility bill?

Complete the Automatic Payment Form on-line and submit. The form will be received by Utility Billing staff and processed. Depending upon when the form was received, the auto pay feature will be effective for the next monthly bill.

3. How do I change ownership information on an account?

Complete the on-line Utility Billing form.

4. What do I do after I have installed a new water meter, or if I think my water meter is not working properly?

A meter inspection needs to be completed. Contact the Utilities Program Manager, Keith Wester to schedule one. His contact information: Email: keith.wester@cityofaspen.com / Phone: 970.429.1995.

5. What is a Water Meter Inspection?

An inspection is done at no cost to the customer to insure the installation and equipment meets city ordinances. A meter technician inspects the meter, located inside your property, as well as your remote, located on the exterior of your property. If you would like a copy of the ordinances forwarded to you, please call 970-920-5030/5031.

6. Where do I pay my tap fees?

Tap fee payments are made at the Finance window, located on the first floor in City Hall, 130 South Galena Street, Aspen Colorado. All questions concerning tap fees should be directed to 970-429-1974.

Show All Answers

1. Do we need to call you if we are digging or excavating?

No, you contact 811. It is required that you contact the Utilities Notification Center of Colorado at 811 before you dig.  They will need the address of location, on-site contact name and phone number and detail of work requested.  For more detailed information, please click here:  https://www.cityofaspen.com/1272/811---Before-You-Dig.

2. What if we have no water?

We are on call 24 hours a day. If you need to contact us before or after hours, please call City dispatch at 970-920-5310.

3. Who do we contact if we notice a leak in the house, yard, or in the street?

In an emergency, please contact City dispatch at 970-920-5310. For a non-emergency, please contact our office during business hours at 970-920-5110 with details of the location of the leak.

4. Who do we contact if we need temporary water service for construction purposes?

It is illegal to connect to a fire hydrant within the City of Aspen water system. Please refer to our Filler Hydrant Program page for details. For more information, please contact the Water Department at 970-920-5110.

5. Who do we contact regarding tap fees for remodel or new construction?

Please call Engineering at 970-920-5080 or visit our webpage on Water Utility Connection.

6. Who do we contact with questions regarding a water meter?

Please email Keith Wester, our Utilities Program Manager, or call 970-920-5110.

7. Do we need a water filter?

Your tap water is safe without one. If you have an internal problem with your plumbing, you may want to consider a filter or treatment system. For more information, please contact the Water Department at 970-920-5110.

8. What about waterborne parasites like Cryptosporidium and Giardia?

The Aspen Water Department frequently tests for these parasites in the water under provisions of the Long Term Surface Water Treatment Rule (LTSWTR2). Giardia is common in our source water but as to date no Cryptosporidium has been detected. Effective treatment and filtration processes remove and/or inactivate all parasites prior to our distribution system. Under the Federal governments Surface Water Treatment Rule (SWTR), we are required to maintain a detectable disinfectant level in the distribution system at all times. For more information, please contact the Water Department at 970-920-5110.

9. How do you remove white film from dishware?

Add Vinegar During the Final Rinse

Commercial spot-free rinse for the dishwasher does not always work to prevent a film on dishware. If glasses and even plastic items are coming out of the dishwasher covered in a dusty white film, try adding one-half to a full cup of white vinegar just as the final rinse begins. For some this works to prevent a white film on dishes, and the vinegar works to keep hard water deposits from building up inside the dishwasher and the working components and drains.

Use Less Detergent

Hard water can be remedied with a water softener, but even those with a water softener sometimes have problems with a white film on dishes. When a water softener is used, it is not necessary to completely fill the dishwasher detergent cups. The amount of detergent used can be cut in half. It could be an overuse of detergent causing the thin white film on glassware and other dishes. Cut back the amount of detergent used. Not only will this save money, but it will also help prevent the formation of white film on dishes.

More Information

For more information, please contact the Water Department at 970-920-5110.

10. What is the procedure for obtaining a filler hydrant permit?

Pass inspection.

Complete all permit documentation and submit.

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1. Can any property receive an assessment?

Yes, any property within the Aspen Fire Protection District can be evaluated for its wildfire risk. For more information, please call 970-925-5532.

2. What does the assessment look at?

The assessment looks at all aspects of the building including construction, vegetation, and surrounding topography. The assessment criteria is based on guidelines recommended by the Colorado State Forest Service and the FireWise program. For more information, please call 970-925-5532.

3. Will the assessment force the need to mitigate?

The assessment is simply a recommendation to help lower wildfire risk to a property,  neighborhood, and the Aspen community. Mitigation increases a property's chance of survival and helps emergency responders in the event of a wildfire. For more information, please call 970-925-5532.

4. Who can do the recommended mitigation work?

There are a range of service providers that can do the recommended mitigation work or a property owner may conduct the work themselves. The City of Aspen will assist with mitigation efforts by organizing chipping days and hauling brush away.

It is not always possible to control a wildfire. Planning and preparation can make all the difference in property protection and community safety. We encourage community members to do their part. For more information, please call 970-925-5532.